House and Bathing Rules of THERME ERDING
1. Commitment and Purpose
THERME ERDING is dedicated to providing every guest with the highest level of recreation, relaxation, and enjoyment. These house and bathing rules, along with all other applicable regulations, are binding for all visitors. Statutory regulations are incorporated into the contract concluded at the ticket counter.
These rules apply to all general bathing, slide, and sauna operations across the entire THERME ERDING facility. Exceptions may be made for special events without the need for a specific waiver.
Parking regulations form a contractual part of these house and bathing rules and are posted throughout the premises and car park.
The staff and authorized representatives hold domiciliary rights and their instructions must be followed at all times. Visitors who violate these rules may be asked to leave the premises without refund of the admission fee. Management reserves the right to impose bans from the premises for serious or repeated violations.
Anyone committing a criminal offense, unlawfully accessing the premises, evading payment, or misusing services will be immediately expelled and may face legal prosecution.
For security reasons, designated areas of the facility are under video surveillance in compliance with data protection laws. Recorded data will be deleted when no longer necessary or if protection-worthy interests oppose retention.
Political activities, demonstrations, distribution of printed materials, posting notices, signature collections, or commercial use of the premises are prohibited without prior management approval.
2. Opening Hours, Admission, and Entry
THERME ERDING’s opening hours are set by management and displayed publicly at the entrance. Admission is based on purchased tariffs; overstaying will incur additional charges. Closing time refers to when guests must leave the facility. Bathing areas close 20 minutes before closing.
The multi-storey car park is reserved exclusively for THERME ERDING guests from 30 minutes before until 30 minutes after opening hours.
Entering the facility and receiving a transponder and locker key constitutes acceptance of these house and bathing rules.
Receipts must be kept until departure. Admission tickets or access authorizations are personal and non-transferable.
Interruptions to a paid visit are not permitted.
Guests must safeguard their transponder, key, and rented linens at all times. The transponder and key must be worn on the wrist throughout the stay. Loss due to negligence may result in charges as outlined in the valid price list (currently a flat fee of €45 for key and transponder). If recovered, the fee will be refunded minus any actual costs. Guests may provide evidence if no or less damage occurred.
Admissions, vouchers, ThermenCards, or time credits are non-refundable and cannot be exchanged or offset. Lost or unused vouchers will not be replaced. Double discounts are prohibited. Change must be checked at purchase; later claims will not be accepted.
ThermenCards require a refundable deposit of €10, returned upon card return. Lost cards may be replaced upon presentation of valid ID, proof of purchase, and payment of a €15 processing fee (€10 deposit + €5 handling).
Management reserves the right to restrict access or services at any time (e.g., renovations or technical issues) without refund or claims.
No refunds or discounts apply if facility areas are closed due to events, filming, or courses.
Persons requiring supervision due to physical or mental disability, or with conditions such as epilepsy, cardiovascular disease, or fainting risk, must be accompanied by a suitable adult.
Non-swimmers and children under 12 must be supervised by a responsible adult.
Entry is prohibited for persons with infectious diseases (medical certificate may be required), open wounds, intoxication, or under the influence of drugs.
Animals are not allowed on the premises.
3. Behaviour, Bathing, and Staying
Guests must behave to ensure safety, order, cleanliness, and respect towards others.
Admission does not guarantee access to free programs, seats, or loungers.
Reserving loungers or seats by placing belongings is prohibited and such items may be removed.
Facilities (slides, playgrounds, saunas) may only be used during official hours; posted signs and staff instructions must be strictly followed.
Guests should be cautious on wet surfaces and wear non-slip footwear outside pools.
Staff may restrict use of brought-in sports or play equipment depending on guest volume.
Intentional soiling incurs a cleaning fee of €30, with higher fees in premium areas.
Guests must report any soiling of cubicles or lockers immediately.
Changing rooms are for individual use only.
Guests must shower thoroughly before entering pools and not use soap, creams, or body cleansers outside showers.
Brush massages are prohibited throughout the facility.
Ventilation shafts, emergency exits, and doors must not be blocked.
Quiet is to be observed throughout the bathing and rest areas, especially saunas and steam rooms.
Affectionate behavior should be kept minimal in bathing areas and avoided in saunas and thermal pools. Sexual acts and explicit behavior will lead to expulsion and legal action.
Alcohol consumption must remain moderate. Management reserves the right to limit or refuse alcohol service and to expel disruptive guests.
4. Sauna and Wellness
Access to Vital & Sauna and Vital Oasis is permitted only from age 16.
Use of saunas under the influence of alcohol is forbidden.
The sauna area is textile-free but is not a nudist facility. Bathrobes or towels must be worn outside sauna and thermal bathing areas, including dining spaces.
Guests must shower and dry thoroughly before sauna use.
A towel large enough to cover the entire body must be placed under guests in sauna and rooms.
Personal infusion products are not allowed; only staff may perform infusions.
Guests should be aware of sauna conditions (high heat, dim lighting, stepped benches) and act with care.
Only healthy individuals should use the sauna; medical advice is recommended if in doubt.
Sauna equipment must not be covered with towels or objects due to fire hazard.
5. Slides and Playground Equipment
Use of slides and playground equipment is at guests’ own risk.
Use under the influence of alcohol is prohibited.
Children under 12 must be supervised by a responsible adult on slides.
Rules posted at slide entrances must be followed.
Non-swimmers are not allowed on red and black slides; blue slides are only for non-swimmers with swimming aids.
Running near slides is forbidden; slides must be used with proper safety distances.
Slide exits must be vacated immediately.
Operators are not liable for swimwear damage caused by slides.
Prohibited behaviors include:
- Sliding in positions other than prescribed
- Holding or stopping inside slides
- Using tire slides without tires
- Entering slides from below
Children aged 0-6 may only use certain slides when secured by an adult, who must stay behind them throughout.
Violations may lead to bans.
6. Special Provisions
The following are prohibited:
- Running
- Blocking emergency exits
- Wearing street shoes in barefoot areas
- Shaving or hair dyeing outside designated areas
- Pedicures/manicures outside treatment rooms
- Bringing outside food, drinks, or fragile items (e.g., glass)
- Bringing weapons or tools
- Polluting water (e.g., urinating, washing off masks)
- Spitting on floors or in pools
- Smoking except in designated outdoor areas
- Entering or exiting pools except via stairs or ladders
- Jumping or pushing into pools
- Gymnastics on ladders or handrails
- Wearing bathing shoes or flippers in water
- Using air mattresses or similar equipment
- Using mobile phones or electronic devices in pools
- Bringing or using radios, televisions, musical or signaling devices, binoculars
- Taking photos or filming without permission
- Distributing advertising or collecting money
- Using diving goggles where prohibited
- Commercial or unlawful use of the premises
Food and beverages from restaurants may only be consumed in designated dining or outdoor areas.
7. Liability
Guests must treat all facilities and equipment with care.
Guests are liable for damage caused by misuse or negligence.
Parents/legal guardians are liable for their children.
THERME ERDING and its employees are liable for damages up to €10 million per insurance year if caused by their fault.
Liability excludes pure financial loss except in cases of intentional or gross negligence.
THERME ERDING is not liable for damages suffered by bathers, except for injury to life, limb, or health due to gross negligence.
Liability limitations also apply to vehicles parked on site.
No liability is accepted for damage or theft of vehicles by third parties.
General traffic regulations apply on the premises.
Guests are advised not to bring valuables; safe deposit boxes are available but THERME ERDING does not assume custody responsibility.
No liability is accepted for skin reactions to spa treatments or textile soiling.
No liability for swimwear or jewelry damage due to water composition (e.g., sulfur).
Use of facilities is at own risk.
THERME ERDING is not liable for force majeure events (e.g., power failure).
Lost and found items must be reported at reception. Lost property is kept for 2 months; valuables for 6 months before donation.
Winter services may be limited; outdoor use in winter is at own risk.
8. Miscellaneous
Complaints or requests may be addressed to any staff member.
THERME ERDING does not participate in consumer arbitration proceedings.
Reservations and use of Galaxy Family Lounges and ROYAL DAY SPA are subject to their respective general terms and conditions.
9. Entry into Force
These House and Bathing Rules take effect on 4 December 2024, replacing the version dated 1 December 2022.
Erding, 4 December 2024
THERME ERDING
